YOU WILL PAY IN GREAT BRITISH POUNDS PLEASE USE CURRENCY CONVERTOR ON OUR WEBSITE.........please note colours may vary slightly compared to the image due to different monitors, camera flashes and computer screens thank you TERMS AND CONDITIONS OF SALE 1. you are the card holder 2.you accept our shipping and processing time frame see shipping policy 3. EXCHANGE ONLY ON CLOTHING & ACCESSORIES, clothing must be received by us within 7 days from item receipt, unworn, unscented in its original packaging (do not send any items back without notifying us via email first!) we only do exchanges , if you are dissatisfied with the item or changed your mind, that's okay request a return for an exchange, if we send an incorrect/faulty item, let us know and we will quickly make corrections. ALL SALES ARE FINAL ON FOOTWEAR AS THEY ARE CUSTOM MADE TO ORDER! if we send footwear that is faulty/wrong design/size we will organise a replacement of the exact item and size once we receive the incorrect/faulty one back, we will cover returns fees if its our mistake. 4. you will always seek our help first if you ever need help no problem is too small 5.you will notify us by the 31st business day from item dispatch if it hasn't arrived, we will replace it if we find it to be lost in transit 6.you will notify us if your tracking does not work after 10 days from issue 7.you will never open a claim before seeking our help and getting a reply 8.you are responsible for item return fees unless we sent an incorrect item 9.you are responsible for any custom fees 10.you accept that occasionally there are delays via customs, airports, couriers and post offices, and there can be delays due to bad weather or strikes and we do not accept responsibility for delays....By tagging us and sending in your pictures of you/-others wearing our item you are also giving us consent to use them. ......I hope this information has been helpful There is a 10% cancellation fee to cover card processing fee, Absolutely no cancellations once 24 hours have passed since order payment. These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
CONTACT US: (DO NOT SEND EMAILS)
text/wats app +44 7490714724
send a direct message on instagram @magiktouch_
Monday-Friday noon est untill 5pm est only
no reply on weekends
or national holidays
Registered Address (not for correspondence)
CUSTOMER SERVICE MONDAY-FRIDAY 10AM-4PM (NY STANDARD TIME) (3PM-9PM UK GMT)
VIA TEXT/WATS APP +44 7490 714 724 or send a direct message on instagram @magiktouch_ DO NOT SEND EMAILS!
ESTIMATED PROCESSING TIMES
PAYMENT TAKES UP TO 3 BUSINESS DAYS TO CLEAR
5- 7 BUSINESS DAYS ITEM MANUFACTURE/PROCESSING TIME FRAME
TRACKED DELIVERY TIME FRAME EST AT 14 business days turn around time from order date
CLOTHES/SHOES/ACCESSORIES 14-20 business days USA/longer world wide
HAIR PRODUCTS 3-7 BUSINESS DAYS USA (UK/EUROPE/AUSTRALIA
/CANADA BETWEEN 7-14 BUSINESS DAYS ALL OTHER COUNTRIRS UP TO 40 DAYS)
PLEASE BE AWARE THAT THERE CAN BE DELAYS DURING BUSY PERIODS (HOLIDAYS), DELAYS BY AIRPORTS, CUSTOMS OR COURIORS, AND BAD WEATHER THAT ARE BEYOND OUR CONTROL WE WILL NOT ACCEPT LIABILTY FOR DELAYS.
we are not respsonsible in tracking orders, if you find an issue with delivery call the couriors usps/royalmail immediatly & quote your tracking number thank you
TRACKED DELIVERY VIA USPS OR ROYAL MAIL some items may arrive seperatly We email tracking shortly after your item has been dispatched We replace any lost in transit items if it hasnt arrived within its estimated time frame and as long as it dosnt show as delivered on couriours websites this is only for UK/USA we are not liable for any lost items in other countries. If you have any delivery concerns, tracking not working ect please do reach out to us for customer support (text/wats app +44 7490714724 OR send a direct message on instagram @magiktouch_
WE OBSERVE NATIONAL AND INTERNATIONAL HOLIDAYS WE ARE A BRITISH COMPANY
ALL SALES ARE FINAL ON HAIR HEALTH & BEAUTY PRODUCTS
WE ACCEPT EXCHANGES ONLY NO REFUNDS. (see exchange policy for applicable exchange acceptance)