FAQS

CUSTOMER SERVICE MONDAY-FRIDAY 10AM-4PM (NY STANDARD TIME) (3PM-9PM UK GMT)

VIA TEXT/WATS APP +44 7490 714 724 or send a direct message on instagram @magiktouch_ DO NOT SEND EMAILS!

ESTIMATED PROCESSING TIMES

PAYMENT TAKES UP TO 3 BUSINESS DAYS TO CLEAR

5- 7 BUSINESS DAYS ITEM MANUFACTURE/PROCESSING TIME FRAME

TRACKED DELIVERY TIME FRAME EST AT 14 business days turn around time from order date

CLOTHES/SHOES/ACCESSORIES 14-20 business days USA/longer world wide

HAIR PRODUCTS 3-7 BUSINESS DAYS USA (UK/EUROPE/AUSTRALIA

/CANADA BETWEEN 7-14 BUSINESS DAYS ALL OTHER COUNTRIRS UP TO 40 DAYS)

PLEASE BE AWARE THAT THERE CAN BE DELAYS DURING BUSY PERIODS (HOLIDAYS), DELAYS BY AIRPORTS, CUSTOMS OR COURIORS, AND BAD WEATHER THAT ARE BEYOND OUR CONTROL WE WILL NOT ACCEPT LIABILTY FOR DELAYS.

we are not respsonsible in tracking orders, if you find an issue with delivery call the couriors usps/royalmail immediatly & quote your tracking number thank you

TRACKED DELIVERY VIA USPS OR ROYAL MAIL some items may arrive seperatly We email tracking shortly after your item has been dispatched We replace any lost in transit items if it hasnt arrived within its estimated time frame and as long as it dosnt show as delivered on couriours websites this is only for UK/USA we are not liable for any lost items in other countries. If you have any delivery concerns, tracking not working ect please do reach out to us for customer support (text/wats app +44 7490714724 OR send a direct message on instagram @magiktouch_

WE OBSERVE NATIONAL AND INTERNATIONAL HOLIDAYS WE ARE A BRITISH COMPANY

ALL SALES ARE FINAL ON HAIR HEALTH & BEAUTY PRODUCTS

WE ACCEPT EXCHANGES ONLY NO REFUNDS. (see exchange policy for applicable exchange acceptance)