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CUSTOMER SERVICE 
MONDAY-FRIDAY 10AM-4PM (NY STANDARD TIME) (3PM-9PM UK GMT)
SUPPORT@OFFICIALMAGIKTOUCH.COM

EMERGENCY ONLY VIA  TEXT/WATS APP +44 7490 714 724 

ESTIMATED PROCESSING TIMES 

PAYMENT TAKES UP TO 3 BUSINESS DAYS TO CLEAR

5- 7 BUSINESS DAYS ITEM MANUFACTURE/PROCESSING TIME FRAME

TRACKED DELIVERY TIME FRAME from order date EST AT:

HAIR PRODUCTS 5-7 BUSINESS DAYS USA ( 5-10 BUSINESS DAYS UK/EUROPE/AUSTRALIA

/CANADA BETWEEN 7-14 BUSINESS DAYS  ALL OTHER COUNTRIES UP TO 40 DAYS)

BEAUTY/HEALTH PRODUCTS 14-21 BUSINESS DAYS UK/USA/EUROPE/CANADA EVERYWHERE ELSE UP TO 40 BUSINESS DAYS

PLEASE BE AWARE THAT THERE CAN BE DELAYS DURING BUSY PERIODS (HOLIDAYS), DELAYS BY AIRPORTS, CUSTOMS OR COURIORS, AND BAD WEATHER THAT ARE BEYOND OUR CONTROL WE WILL NOT ACCEPT LIABILTY FOR DELAYS.

we are not responsible in tracking orders, if you find an issue with delivery call the couriers usps/royalmail immediately & quote your tracking number thank you

TRACKED DELIVERY VIA USPS OR ROYAL MAIL some items may arrive separately We email tracking shortly after your item has been dispatched If you have any delivery concerns, tracking not working ect please do reach out to us  

 ONCE WE SHIP! TRACKING SHIPPING & DELIVERY RESPONSIBILITY BECOMES YOURS (CUSTOMERS) AND THE COURIOURS! WE DO NOT REPLACE LOST ITEMS AND WE ARE NOT RESPONSIBLE FOR LOST ITEMS! WE WILL NOT BARE ANY COSTS FOR LOST ITEMS! YOU HAVE MADE YOUR PURCHASE AWARE OF THIS CONDITION! YOU MUST CONTACT YOUR COURIOR WITH YOUR TRACKING NUMBER TO LOCATE YOUR ITEM.  

 WE OBSERVE NATIONAL AND INTERNATIONAL HOLIDAYS WE ARE A BRITISH COMPANY

​​​​​​​ALL SALES ARE FINAL ON HAIR HEALTH & BEAUTY PRODUCTS



​​​​​​​ONCE YOU TICK YES AMD MAKE PAYMENT YOH HAVE AGREED TO THESE TERMS OF SALE